Every diamond painting kit includes everything you need to complete your project:

• one high-quality numbered adhesive canvas
• individually packed, numbered drills
• an applicator pen and wax
• a sorting tray

You can also upgrade your setup in our Accessories collection.

The best drill shape depends on your preference. Round drills are easier to handle and place, which makes them a good choice for beginners, although small gaps remain between drills.

Square drills require more precise alignment and create a fuller, mosaic-like finish. Try both shapes to find the one you enjoy most.

We include 20% extra drills with every order to help prevent shortages.

If drills are still missing because of an error, we will replace them free of charge. Contact us with the relevant DMC color codes, the approximate quantity missing and the name of the canvas.

Replacement drills are shipped within 48 hours and usually arrive within 10 to 20 business days.

Do not worry. Contact us as soon as possible and send your photo together with your order number. We will add it to your custom kit before production begins.

Yes. Send us the photo you would like to use and we can prepare a preview so you can check the expected result before placing your order.

Use our contact page or email contact@diamond-faction.com.

You may also find your answer in our diamond painting guides.

Customer satisfaction is our priority. We aim to reply within 48 hours. Please include as much information as possible, such as your order number, email address and any helpful photos.

• Processing time: 48 hours.
• Delivery time, depending on your location: 10 to 20 business days.
• Christmas period: delivery may take longer because of higher order volumes.
• Please note: although 95% of parcels arrive within 14 days, major promotions, severe weather or stock shortages can extend delivery to up to 25 days.
• Order tracking: use the tracking number sent by email to track your parcel at any time.

Visit our Order Tracking page. You can track your parcel using either your order number and email address or phone number, or the tracking number sent to you by email.

Our team aims to process orders within a maximum of three hours. If you need to change or cancel an order, contact us as quickly as possible so we can review your request before shipping or production begins.

An order that has already shipped must follow the returns process. If production of a custom kit has already started, we cannot accept changes or cancellation.

Parcel Loss, Theft and Damage Protection is an optional service available when you order.

1. Coverage: it protects your parcel if it is lost, stolen or damaged in transit.
2. Making a claim: contact us as soon as possible if your parcel does not arrive, is stolen or arrives damaged.
3. Evidence: we may ask for photos of damage or other information needed to review the claim.
4. Resolution: once the claim is approved, you can choose a refund or replacement shipment.

If you change your mind, you have 14 days from delivery to return eligible products without giving a reason. Custom kits and gift cards are excluded.

Returned items must be unused, unopened and in their original packaging. Refunds are issued within 14 days after the parcel is received and inspected.

Contact us first so we can provide the most appropriate return address. Return shipping is your responsibility unless the return is due to our error.

Note: custom handmade embroidery cannot be returned because it is made to order and cannot be resold.