SHIPPING & DELIVERY - UNITED STATES

Free Shipping

We offer free shipping across the United States on all orders.

All orders are shipped from our fulfillment partner warehouse.

Processing & Delivery Times

Order processing: 1–2 business days
Production time (custom kits): 3–5 business days
Estimated delivery time: 7–15 business days after shipment

Delivery times may vary during peak seasons or due to carrier delays. Tracking information is provided once your order ships.

Some orders may arrive in separate packages depending on the items purchased.

Order Changes & Cancellations

Orders are processed quickly.

If you need to modify or cancel your order, contact us as soon as possible after purchase.

• Orders that have already shipped cannot be cancelled.

• Custom products cannot be modified or cancelled once production has started.

Lost or Delayed Packages

If your package has not arrived within 20 business days after shipment, contact us at:

contact@diamond-faction.com

If your order is confirmed lost in transit, we will send a replacement at no additional cost.

We are not responsible for incorrect shipping information entered at checkout.

If a package is marked as delivered by the carrier, refunds are not automatically issued. Each case is reviewed individually.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 3 days of delivery with:

• Your order number

• Clear photos of the issue

We will resolve the situation promptly.

Returns & Refunds

Eligible products may be returned within 14 days of delivery.

Conditions:

• Items must be unused

• Original packaging required

• Return shipping costs are the customer’s responsibility

Custom-made products and gift cards are non-refundable.

Refunds are issued within 14 days after we receive and inspect the returned items.

Customer Support

For any questions, contact us at:

contact@diamond-faction.com

We’re here to help.