When you order a diamond embroidery canvas, you receive Everything you need To make it.

Namely:

• 1 High quality numbered adhesive canvas
• Individual sachets of numbered diamonds
• Pen + sticky wax
• Diamond cup/tray

You can also opt for high -end equipment in our section Accessories.

The choice of the shape of diamonds is mainly based on everyone's tastes:

According to the feedback from our customers, Round diamonds are preferred by most because of their ease of handling and arrangement, even if they leave a space between them.

On the other hand, Square diamonds Ask for more precision during installation, requiring perfect alignment for a smooth rendering on the canvas. This is why it can be wise to use this Square diamond installation rule.

For beginners, we recommend starting with round diamonds, then experimenting with the two types in order to choose the one that best corresponds to your preferences.

We always send a 20% surplus of diamonds for each order in order to prevent any lack.

However, in the event of an error, We send you back for free missing diamonds. Just contact us by specifying the references Dmc concerned, the approximate number of missing diamonds and the canvas concerned.

Diamonds will be shipped within 48 hours, with a delivery time of 10 to 20 working days.

Don't worry! If you forgot to add your photo to your personalized kit order, Contact us quickly By sending us your image as well as the order number. We will update your kit so that it perfectly matches your request!

We can provide you with a Overview of your personalized kit Before finalizing your order. Just send us the photo you want to use, and we will send you a visual so that you can see the final rendering before ordering.

To contact us, you can use our contact page or send an email to the address contact@diamond-faction.com.

You may find the answer to your question in articles that we have published on our site.

Our priority is your satisfaction, she is very important for us. We provide customer service 24 hours a day And 7 days a week. We send you an answer within 48 hours maximum.

Be sure to provide as much information as possible, as order number (indicated in confirmation emails), The email address, of the photos, etc.
This will allow us to help you as quickly as possible.

• Shipping deadline: 48 hours.
• Delivery period according to your location : 10 to 20 working days.
• 🎄 Christmas period : Due to the crowd, the deadline can be extended.
• 📒 Note : Although 95% of our packages arrive in less than 14 days, certain events such as massive promotions, difficult weather conditions or stock breaks may extend the deadline up to 25 days.
  
• 📦 Follow -up of your order : If you find the time long, do not panic! Thanks to Follow-up number received by e-mail, You can follow the evolution of your package at any time.

To follow the progress of your order, you can go directly to the page Package.

You have 2 possibilities: Indicate your order number with your email / telephone address or indicate your press release tracking number by email.

For the sake of efficiency, our teams strive to process your orders in a Maximum period of three hours. If you wish to make changes or cancel your order, Please contact us quickly So that we can take your request into account before shipment or the start of manufacturing.

Please note that any cancellation request for an already shipped order will require a return procedure.

In addition, if we have already started making your personalized kit, We cannot accept requests for modification or cancellation.

There Loss/flight/Casse guarantee of the package is an option you can choose when you purchase. Here is how it works:

1. Package protection : This guarantee covers you in the event of loss, flight or breakage of your package during transport.
2. Complaint conditions : If your package does not reach you, is stolen or arrives damaged, you just have to contact us as soon as possible.
3. Necessary documents : You will need to provide evidence, such as damaged packages or a reporting or flight report, so that we can process your complaint effectively.
4. Refund or replacement : After verifying your request, we will offer you a refund or send a new package according to your preference.

Do not hesitate to check this option when ordering and contact us for any questions or for more information on this guarantee.

If you change your mind, you have a 14 days To return the products from the date of receipt without justification of reasons Except for personalized kits and gift cards. 

The articles returned must be unused and in their original state (not open and in their original packaging). The refund will be made within 14 days after receipt and control of the package.

Contact us first so that we can send you the most suitable return address according to your problem.

It will be your responsibility to pay your shipping costs to return your item unless I am mistaken.

Note : Personalized embroidery made by our artists cannot benefit from our reimbursement policy because these products are carried out by the room and only tailor -made. So we cannot put them on sale.